Legal

Terms of Service

Effective date: to be set when published on the live site

Preamble

These Terms of Service ("Terms") govern your use of Shared Learnings, the website at sharedlearnings.com, the engine at sharedlearnings.com/engine, the source-authority hub at sharedlearnings.com/resources, the methodology page at sharedlearnings.com/methodology, the API, and any related services (collectively, the "Service"). The Service is operated by Shared Learnings Pty Ltd ("Shared Learnings", "we", "us"), an Australian proprietary company registered in New South Wales.

By creating an account, starting a free trial, or using any part of the Service, you ("you", "the user") agree to these Terms. If you don't agree, don't use the Service.

1. Definitions

  • "Account", your registered user record on the Service (email, profile, billing info, settings).
  • "Subscription", your active paid plan (Basic, Pro, or Agency).
  • "Free trial", the 7-day free-access period granted at signup on any paid plan (Basic, Pro, or Agency). A payment method is required at signup; no charge is made during the trial period. The trial converts automatically to the paid plan you selected at signup at the end of day 7 unless you cancel before then.
  • "Community Contributions", the A/B test submissions, results, hypotheses, methodology notes, and any other information you submit to the Service that becomes part of the community-aggregated verdicts other users see. This includes data you enter via the A/B Test Tracker, Test Engineer, and any future contribution surfaces.
  • "Personal Data", information that identifies you personally: your email, name, business name, IP address, payment method, sign-in history, and similar.

2. Your Account

2.1 Eligibility

You must be at least 18 years old and legally able to enter into a binding contract under Australian law. You must use accurate information when registering.

2.2 Account Security

You are responsible for keeping your sign-in credentials secure. Notify us immediately at support@sharedlearnings.com if you suspect unauthorised access.

2.3 One account per person

One account per individual. Don't share credentials, don't operate multiple accounts for the same individual, and don't transfer your account to anyone else without our written consent.

3. Subscriptions, Free Trial & Billing

3.1 Plans

We offer three subscription tiers, Basic ($29/month), Pro ($79/month), and Agency ($199/month). Pricing is in Australian Dollars, inclusive of GST where applicable. Plan inclusions are described on sharedlearnings.com/#pricing and may change with at least 30 days' notice (see §11).

3.2 Free trial

Every signup is a 7-day free trial of the plan you select at signup, Basic, Pro, or Agency. A payment method is required at signup: we authorise your card via Stripe but make no charge during the 7-day trial period. You get full access to the features included in the plan you picked for the entire 7 days.

Auto-conversion. Unless you cancel before the end of day 7, your card is charged automatically at the start of day 8 for the first billing cycle of the plan you selected, and the subscription begins under the renewal terms in §3.3 below. The first charge is the published price of the plan you chose at signup (in Australian Dollars, inclusive of GST where applicable).

How to avoid being charged. Cancel from Account Settings → Cancel my subscription at any time before the end of day 7. Cancellation during the trial takes effect immediately at the end of the trial period: you keep access through the remaining trial days, your card is never charged, and your account moves into the standard post-cancellation read-only grace period (see §8.1).

One trial per person. Each individual is entitled to one 7-day free trial. Creating multiple accounts to extend the trial period is a breach of §2.3 (one account per person) and §4 (Acceptable Use), and may result in the additional trials being terminated.

3.3 Billing Cycle

Paid subscriptions renew monthly on the same day you first subscribed (or the closest equivalent day in months where the calendar doesn't match, e.g. the 31st of February becomes the 28th/29th). Your card on file is charged automatically at the start of each cycle.

3.4 Failed Payments

If a charge fails, we retry up to 3 times over 14 days (Stripe's standard dunning schedule). If all retries fail, your account is moved to read-only status and you'll receive a dunning email asking you to update your payment method.

3.5 Refunds

We don't issue refunds for change-of-mind cancellations. If you cancel, you keep full access until the end of your current billing period (monthly or annual) and aren't charged again. This doesn't affect your rights under the Australian Consumer Law, which may entitle you to a remedy for a major failure with the Service.

3.6 Changes to Pricing

We may change subscription pricing with at least 30 days' notice via email to your account email address. Continued use of the Service after the new pricing takes effect constitutes acceptance.

4. Acceptable Use

You agree not to:

  • Use the Service to violate any law (Australian, your own jurisdiction, or any jurisdiction where you operate)
  • Scrape, mirror, or republish the Service or any community-aggregated verdicts without our written permission
  • Submit false, misleading, or fabricated A/B test data to game the community verdicts
  • Submit data that contains personal information of any third party (including your customers, clients, or employees) without that party's consent
  • Use the Service to compete with us (e.g. building a competing product trained on our verdicts)
  • Attempt to reverse-engineer, decompile, or extract our source code
  • Use any automated means (bots, scrapers, headless browsers) to access the Service beyond the rate limits enforced by our API
  • Resell, white-label, or sublicense the Service without our written permission (Agency tier users have additional rights, see your tier-specific addendum)

Violation of this section may result in immediate account suspension or termination at our discretion. We will email you the reason before terminating except in cases of severe abuse where immediate action is required.

5. Community Contributions & Data Retention

This is the core of how Shared Learnings works. Read it carefully.

5.1 What you contribute

When you submit an A/B test, a hypothesis, methodology details, or any other information through the A/B Test Tracker, Test Engineer, or any future contribution surface, that information becomes a "Community Contribution".

5.2 What we do with it

Community Contributions are aggregated with submissions from other users to produce the verdicts, insights, and recommendations that all users of the Service see. Your individual contribution is not displayed identifiably to other users, only the aggregated patterns are exposed. Your name, email, and account details are never shown on a verdict.

5.3 Anonymisation

Before your contributions are exposed to other users, we anonymise them:

  • Your user ID is not attached to the public-facing verdict
  • Free-text fields you submit (notes, comments, hypothesis text) are sanitised to remove personal identifiers (emails, URLs, company names)
  • Narrow demographic combinations (e.g. a single user's specific industry + spend range + business model) are generalised to prevent re-identification

5.4 Retention beyond your account

This is the important part.

When your account ends, whether by cancellation, account deletion, or any other reason, your personal data is permanently deleted: your email, name, profile, billing info, sign-in history, and all account-identifying records.

However, your Community Contributions remain in the community pool indefinitely, in their anonymised form. Once a contribution has been submitted and aggregated into community verdicts, removing it would weaken the verdicts that all other users rely on. The contributions become community signal, collectively owned, individually un-attributable.

There is no opt-out from this retention policy. By submitting Community Contributions, you grant Shared Learnings a perpetual, worldwide, royalty-free licence to retain, anonymise, aggregate, and display the contributions as part of the Service. This applies whether your account is active, cancelled, or deleted.

If you don't agree with this policy, do not submit Community Contributions, the Service still provides value through Settings Checker, Insights, and News without your own A/B test submissions.

5.5 What's NOT a Community Contribution

The following are personal data and ARE deleted with your account:

  • Your email and login credentials
  • Your profile (business name, industry, spend range, experience level)
  • Your billing information and payment history
  • Your saved searches and search history (Settings Checker queries, Insights queries)
  • Your private notes attached to your own account
  • Your cancellation feedback (deleted from the personal-data layer; the anonymised reason code stays for product analytics)

5.6 Legal basis

Under GDPR Article 17(3)(d) and the Australian Privacy Act, properly anonymised data is no longer "personal data" and is not subject to the right to erasure. The anonymisation described in §5.3 above is the technical step that takes Community Contributions outside the scope of personal-data retention rules. We commit to maintaining the technical anonymisation standards in §5.3 in good faith.

6. Intellectual Property

6.1 Our IP

The Service itself, including the engine code, the verdict algorithms, the brand, the visual design, and all aggregated outputs displayed to users, is owned by Shared Learnings Pty Ltd. You don't get any ownership of these by using the Service.

6.2 Your IP

You retain ownership of any original content you submit (Community Contributions, profile data, free-text fields) but grant us the licence described in §5.4 to retain and use it as part of the Service.

6.3 Third-party content

The Service displays information from third-party sources (platform documentation, public community discussions, etc.) for which we don't claim ownership. We attribute these where appropriate.

7. Privacy

Our handling of your personal data is governed by our Privacy Policy (separate document). The Privacy Policy is part of these Terms by reference.

Key points: your personal data is stored in Supabase (Sydney region for the engine database); Stripe handles all payment data, we never see your card number; Sentry receives error telemetry only (no prompt content); we don't sell your personal data to third parties.

8. Cancellation & Termination

8.1 You cancel

You can cancel your subscription any time from Account Settings → Cancel my subscription. Cancellation takes effect at the end of your current billing period. After that:

  • Your account becomes read-only for 90 days (you can sign in, view your past data, download exports)
  • After 90 days, your personal data is permanently deleted per §5.4
  • Your Community Contributions are anonymised and stay in the community pool per §5.4

8.2 You delete your account

If you want to delete your personal data immediately (rather than waiting 90 days), you can request immediate account deletion from Account Settings → Privacy. This is irreversible and happens within 30 days of the request. Community Contributions are still retained per §5.4.

8.3 We terminate

We may suspend or terminate your account if you breach these Terms (§4 Acceptable Use particularly). We'll email you the reason before terminating, except in severe cases where immediate action is required. Termination doesn't entitle you to a refund for unused subscription time except where required by Australian Consumer Law.

9. Disclaimers & Limitation of Liability

9.1 No warranty

The Service is provided "as is" and "as available". We don't warrant that the verdicts, insights, or recommendations will be accurate or apply to your specific account; that the Service will be uninterrupted or error-free; or that any specific result (e.g. ad performance improvement) will follow from using the Service.

The Service is a decision-support tool that aggregates community data. You are responsible for the decisions you make using it, including any spend committed based on our verdicts.

9.2 Limitation of liability

To the maximum extent permitted by Australian law, Shared Learnings' total liability to you for any claim arising from your use of the Service is limited to the amount you paid us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, consequential, or special damages (including lost ad spend, lost revenue, lost profits, or lost data).

9.3 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies your rights under the Australian Consumer Law where those rights cannot be excluded by contract. To the extent any provision conflicts with such rights, that provision is read down only to the extent necessary.

10. Indemnification

You agree to indemnify Shared Learnings against any claim, loss, or expense (including reasonable legal fees) arising from your breach of these Terms; your misuse of the Service; or content you submit that violates the rights of any third party (e.g. submitting customer data without their consent per §4).

11. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified to your account email at least 30 days before they take effect. Continued use of the Service after the new Terms take effect constitutes acceptance. If you don't agree with a change, your option is to cancel your subscription before the change takes effect (see §8.1).

The current version of these Terms is always available at sharedlearnings.com/terms.

12. Governing Law & Jurisdiction

These Terms are governed by the laws of New South Wales, Australia. Disputes that can't be resolved through our support escalation path are subject to the exclusive jurisdiction of the courts of New South Wales.

We encourage resolving disputes through direct discussion or mediation before going to court.

13. Contact

For any question about these Terms, including data-handling questions, account questions, or disputes:

We aim to respond to support requests within 2 business days and to privacy/data requests within 30 days as required by the Australian Privacy Act.